With 80+ stakeholders across banking ecosystem and limited access to internal systems, task assignments were chaotic — going directly to any available designer.
Streamlining Design Task Workflows
Challenge
Team growth to 6 designers exposed critical issues:
  • Lost control over team workload
  • Designers distracted by mismatched tasks
  • Incomplete task requirements
  • Stakeholder training ineffective due to turnover
Solution
Instead of fighting the system, built a workaround:
  • Created accessible Tilda form
  • Integrated structured brief
  • Automated task routing to management
  • Manual verification before Jira entry
Implementation
Main hurdle was security compliance - ensuring sensitive data protection. After approval:
  • Presented at company demo
  • Instructed designers to redirect all requests to form
  • Zero retraining needed
Results
  • Controlled process without enforcement
  • Reduced operational costs
  • Freed up designer time
  • Improved team NPS
Key Lesson
Sometimes changing the entire system isn't necessary. A simple solution within your sphere of influence can be more effective. While obvious in hindsight, finding it requires shifting perspective from fighting the system to adapting within constraints.